Chronic Problem Resolution
We bring our experience and expertise to bear on issues that may require an extremely structured troubleshooting approach. We have had many years of technical and operational management experience and can quickly form and direct a team of specialists from TelcoSI and our customer to bring a cross-functional approach to ongoing issues. Our focus centres around techniques such as split-half-search and reproducibility and brings to bear our full arsenal of management tools. We are sensitive to internal and external agendas and politics but can delicately push on, as we ensure that we are never defending any particular position ourselves.
Some businesses or service providers engage us to perform assessments of readiness or benchmarking in support of projects and rollouts of new technologies. This is often associated with the move of premises, deployment of IP telephony, video conferencing, UC, virtual services, new browser based applications, storage or the migration to hosted and cloud based services. The driver here is usually limited people resources, the desire to "hire" the required technology as a service rather than buy it outright or a time constraint that must be overcome.
A subset of the chronic-problem troubleshooting service above we are called upon to provide an independent view of the "at fault" party. This often centres around the same split-half search and reproducibility techniques but invariably sees us provide follow up confirmation that the issue at hand has indeed been resolved. With no axe to grind and no position to defend we can often take some of the agendas, emotions and politics out of the way and thus speed the path to resolution by all interested parties.