Work From Home

WFH Service Options

Remote employees in a home-office, serviced-office or cafe - we have you covered.

From a small business of 10 or less, up to a large enterprise of thousands of employees, we have services to help you understand and improve your staff's tech-experiences.
Up to 10
WFH Staff

$9.9

Per-end-user
($99/month)
arrow_drop_down_circle
Divider Text
Up to 100
WFH Staff

$7.49

Per-end-user
($749/month)
arrow_drop_down_circle
Divider Text
Up to 1000
WFH Staff

$4.99

Per-end-user
($4999/month)
arrow_drop_down_circle
Divider Text

UI Access

check
check
check

Computer Measures

Including: CPU, Memory, Disk Capacity, Disk Speed, Anti-Virus checking, System Uptime
check
check
check
Network Measures
Including: Loss, Latency, Jitter, DNS, Local Network Speed, Type, SNR
check
check
check
Application Go/No-Go
Including:  Streaming Qualitym Video Conference,  Website Performance, Voice Quality

Options: Browser apps, Dropbox, AWSS3, Voice Quality, API checks
check
check
check
Network Uptime
Measure of your staff's network connect-ability to key internet locations
check
check
check
Network Throughput
Measure your network throughput (speed) and the throughput of your staff's internet connection 
check
check
check
Offline Tests
Basic network tests will keep running while staff's network is down to help narrow down the point of failure
check
check
check
AI Virtual Troubleshooting Technician
Quickly analyse thousands of test results and get suggestions about performance anomalies, demarcation and paths to resolution.
check
check
check

Work From Home

You are a business with employees and contractors that work from home. They may be fully remote or hybrid between home and the office. Perhaps they work from Libraries or co-working spaces and hubs.

You rely on your tech and care about the tech-experiences you deliver to your staff.

They may have to share their internet connectivity with others in their home or remote office or workspace. You may provide them with a computer or they may use their own. Perhaps there is a VPN, perhaps they rely on SaaS platforms in the cloud. They may even use a contact centre in the cloud to deliver critical customer care services as a home based CSR.

No matter what their role or your technology approach, you care about their tech-experiences both for the purposes of staff retention but also to drive the best productivity from your valuable team.

We help you measure the performance of their tech-experiences - we do it securely and with absolutely no snooping, sniffing or spying. We do it at an affordable cost and rollout is simple.

chevron_right

Basic Service: We provide a preconfigured agent installer for your end-users' Windows and Apple computers. Once installed, these agents are commanded to run a set of tests periodically. The results of these tests are available to you via a cloud based dashboard. This dashboard can be sliced, diced and filtered by location, end-user, time, test type, ISP and a wealth of other criteria. 

chevron_right
Typical Engagement: We provide an agent installer for your users' Windows or Apple computers and setup a series of typical tests. The results of these tests are available to you via your cloud based dashboard. This dashboard can be sliced, diced and filtered by location, end-user, time, test type, ISP and a wealth of other criteria. You can even send results to an AI based virtual troubleshooting technician for quick analysis and suggestions.

Important: Security, Sniffing, Snooping and Stopping: It is important that you and your staff feel safe using our services:

  • We always stress that while testing we never look at any of your staff's private information on their computers. We cant see their usage or browsing history.
  • We can't see when they are using their computer, when they are working or what they are doing.
  • We never sniff at their network traffic - we don't write software that can do this - all of our tests synthesise their own traffic.
  • We cannot control or reconfigure their computer. We certainly cannot install any new programs on their computer.

There are other solutions from other companies that do all of these things but we don't and won't write software that can do any of them and don't work with employer's that want us to do that. It's just not our market or our 'thing'.

At any time you can uninstall our agents and services - you don't need us to do that for you - you are in control.

We do not share your, or your staff's, contact details with anyone outside of our company without your express permission.

Optional Extras: We strongly recommend that your initial deployment focus in the basic service. This service is easy to deploy and quick to get operational value from. When it is bedded in and and the resultant information is well understood we can explore the addition of optional extras including

Test and Visualisations

  • Time/Timezone Accuracy
  • HTTP
  • Voice MOS
  • POP/SMTP email
  • WebServices
  • Dropbox & AWS Storage
  • Process count and instance
  • TCP connect times and open ports


Features and Functionality

  • Custom Tests
  • Linux based agents
  • RPi based agents
  • Reference Agents
  • Additional GUI Logins
  • Troubleshooting on demand
  • AtHome/OnVPN beacons
  • Upgrade agent numbers in 10, 100, 1000 or 5000 blocks

Integrations & Informaton

  • PDF Reporting
  • Self Service Testing
  • Thresholds and Alerts
  • Custom Visualisations
  • Custom Dashboards
  • SNOW & JIRA Self Service
  • Self Demarcation Integrations


Watch an overview
See what Digital-Experience Management is and where TelcoSI's proxyNM sits in that space?
This video lasts around 10 minutes and comprises a whiteboard overview of Digital-Experience Management and of TelcoSI's proxyNM

TelcoSI are a trusted, privately held Sydney based software business. We have been around since 2001. We have always had a focus on telecommunications and on service management.

Our customers include Telstra, Optus, Vodafone, ANZ Bank, ASX and many others large and small.

We enjoy what we do. We strive to work with people and businesses that share our optimism for what technology can do to enrich experiences. 

Copyright 2001- TelcoSI.
[bot_catcher]