Solo Option
Solo Option
Support options for solopreneurs or tradespeople are hard to come by.
We offer a basic plan that gets you some tech-support when things go wrong so you don't feel alone.
Hopefully when your mighty business grows you will stay and grow with us too!
We offer a basic plan that gets you some tech-support when things go wrong so you don't feel alone.
Hopefully when your mighty business grows you will stay and grow with us too!
Work from Home Service Options
Work from Home Service Options
Remote employees in a home-office, serviced-office or cafe - we have you covered.
From a small business of 10 or less, up to a large enterprise of thousands of employees, we have services to help you understand and improve your staff's tech-experiences.
The main choice you have is whether you would like us to take on the responsibility for the configuration, changes and fault resolution for your apps, security and backups or just advise you on what to do to get setup and keep things running.
The main choice you have is whether you would like us to take on the responsibility for the configuration, changes and fault resolution for your apps, security and backups or just advise you on what to do to get setup and keep things running.
Full Service
Full Service
As you grow and add some more traditional IT and tech we remain ready to support you.
From POS to cloud services we can advise, project manage, custom build and keep you running.
From POS to cloud services we can advise, project manage, custom build and keep you running.
Solo Business Plan
Solo
Support
Solo
Support
Support
Per-computer ($49/month)
Inital setup $250/computer
Inital setup $250/computer
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Basic Plan
Essential Platform Support
Essential Platform Support
Per-computer ($99/month)
initial setup $100/computer
initial setup $100/computer
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Secure & Managed Plan
Proactive
IT
Proactive
IT
IT
Per-computer ($199/month)
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Fully Managed Plan
Fully
Managed
IT
Fully
Managed
IT
Managed
IT
Let's meet, discuss and then quote you for your particular needs
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Issue Resolution
Email and Chat Support
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Phone Support - office hours
Available at an additional charge per call/event
Included for nominated IT contact
Included for nominated IT contact(s)
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Phone Support - extended hours
Available at an additional charge per call/event
Available at an additional charge per call/event
Available at an additional charge per call/event
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One-to-one Q&A Drop-in
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Remote access and support - attended only
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Live and recorded 'Digital Drop-ins'
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End User Availability & Performance Monitoring
Local Network Performance Measurement:
Measure of your staff's network connect-ability to key internet locations
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Internet Performance Measurement:
Measure your end-users' local network and internet availability, throughput (speed) and quality
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Computer Performance Measurement
Measure your end-users' computer performance and capacity
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Key Application Performance Measurement
For each application we supply to you, we will provide availability and performance monitoring
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Issue, Availability and Performance Reporting
We provide a periodical report covering availability, performance and any issues raised
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Performance Reviews
We host a zoom/teams meeting with your nominated report to discuss performance, availability and issues as well as any upcoming goals, projects or milestones/events
Available at an additional charge if required
Available at an additional charge
(Included when more than 20 computers are under management)
(Included when more than 20 computers are under management)
Available at an additional charge
(Included when more than 10 computers are under management)
(Included when more than 10 computers are under management)
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End-user Backups
Backup creation advise and verification
Initial advice and initial verification that backups of end-user computers are in place using simple cloud storage
Initial advice and initial verification that backups of end-user computers are in place using simple cloud storage
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Managed Backup Service
Setup, monitoring and periodical restoration-testing of end-user backup regime
Setup, monitoring and periodical restoration-testing of end-user backup regime
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Disaster Recovery Service
Creation and periodical verification of full disaster recovery plan and solution for end-users
Creation and periodical verification of full disaster recovery plan and solution for end-users
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Security
Endpoint Protection Verification:
Assurance that antivirus is running on all end-user computers
Assurance that antivirus is running on all end-user computers
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Endpoint Patching and Verification
Assurance that all end-user computers are patched up to date
Assurance that all end-user computers are patched up to date
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Password Management
Confidence that passwords are stored securely, not lost and written on sticky notes. A simple way to add and remove access when new team members join or old ones leave.
Confidence that passwords are stored securely, not lost and written on sticky notes. A simple way to add and remove access when new team members join or old ones leave.
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Office Applications
(either M365 or Google - not both😉)
Email:
DNS and email provided under Google, M365 or standalone DNS and servers
DNS and email provided under Google, M365 or standalone DNS and servers
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Desktop Apps - M365:
Microsoft 365 Business Basic
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Microsoft 365 Business Standard
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Microsoft 365 Business Premium
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Desktop Apps - Google:
Google Business Starter
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Google Business Standard
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Microsoft Business Plus
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Other Applications - contact us for quotation
Marketing Automation:
Marketing automation solutions from simple email through to full content marketing automation
Marketing automation solutions from simple email through to full content marketing automation
AI, Chat and Assistants:
Get the most out of the savings and innovations with no-nonsense AI adoption and rollout services
Get the most out of the savings and innovations with no-nonsense AI adoption and rollout services
Infrastructure - contact us for quotation
Networking:
Local networking/Wi-Fi access points
VPN creation and monitoring
Full monitoring and management of networking
Work-from-home network connections (from NBN partners and Starlink)
Local networking/Wi-Fi access points
VPN creation and monitoring
Full monitoring and management of networking
Work-from-home network connections (from NBN partners and Starlink)
Website:
Creation and ongoing updates to website
Creation and ongoing updates to website
Cloud Services:
Azure, Google and AWS services
Azure, Google and AWS services
POS:
Point of sale tech/solutions for retailers
Point of sale tech/solutions for retailers
Laptop and Desktop Logistics:
Add hardware support, repair, sparing and logistics and have us look after your platforms from the ground up
Add hardware support, repair, sparing and logistics and have us look after your platforms from the ground up
Mobile Device Management:
Add your end-users' mobiles and tablets to the devices under management and support
Add your end-users' mobiles and tablets to the devices under management and support
Where to from here?
If you feel we can be of assistance then please reach out. Either through the contact us page or by requesting a quote using one of the buttons above.
If you are a solopreneur or sole trader needing our Solo Support Plan - you can jump ahead and press the signup button and then fill out your details. You could be getting support in less than an hour!
If you feel we can be of assistance then please reach out. Either through the contact us page or by requesting a quote using one of the buttons above.
If you are a solopreneur or sole trader needing our Solo Support Plan - you can jump ahead and press the signup button and then fill out your details. You could be getting support in less than an hour!
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TelcoSI are a trusted, privately held Sydney based software business. We have been around since 2001. We have always had a focus on telecommunications and on service management.
Our customers include Telstra, Optus, Vodafone, ANZ Bank, ASX and many others large and small.
We enjoy what we do. We strive to work with people and businesses that share our optimism for what technology can do to enrich experiences.
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Copyright 2001- TelcoSI.