IT Support Services
IT Support Services
Are you secure?
Get
Checked!
Get
Checked!
Checked!
Free until Jan 2026​​
One-off Setup Service
Get
Setup!
Get
Setup!
Setup!
Per-computer $249​​
Stabilisation - Security and Backups
Foundation
​​​​​​​Plan
Foundation
​​​​​​​Plan
​​​​​​​Plan
Per-computer ($99/month)
Inital setup $249/computer
No minimum contractual comitmment
Inital setup $249/computer
No minimum contractual comitmment
Growth, Strength and Resilience
Build
Plan
Build
Plan
Plan
Per-computer ($100-$150/month)
initial setup $200/computer
initial setup $200/computer
Accelerated Growth
Scale
Plan
Scale
Plan
Plan
Per-computer ($150-$200/month)
Initial setup $150/computer)
Initial setup $150/computer)
Quick Healthcheck
Quick Healthcheck
Sick of hearing you should be "Cyber Secure" but having no way to know?
If you run a small business and have no IT resources to keep you safe online then this quick check is for you.
Our app will check your computer settings and email you a simple red-light/green-light report letting you know if you have the basics set up right on your computer.
And, until Jan '26 it is completely free!
If you run a small business and have no IT resources to keep you safe online then this quick check is for you.
Our app will check your computer settings and email you a simple red-light/green-light report letting you know if you have the basics set up right on your computer.
And, until Jan '26 it is completely free!
Setup Service
Setup Service
Get the most out of what you already have.
Be secure, perform well and feel safe that everything is working as it should be.
We do this remotely and quickly and let you know how things are configured.
Its a low one off payment and you are not locked in for any ongoing charges.
Be secure, perform well and feel safe that everything is working as it should be.
We do this remotely and quickly and let you know how things are configured.
Its a low one off payment and you are not locked in for any ongoing charges.
Starter Option
Starter Option
Support options for SME that have never had an MSP (micro-businesses, solopreneurs or tradespeople) are hard to come by.
We offer a foundation plan that stabilises and secures your platforms, ensures backups are being done, and gets you some tech-support when things go wrong so you don't feel alone.
Hopefully when your mighty business grows you will stay and grow with us too.
We offer a foundation plan that stabilises and secures your platforms, ensures backups are being done, and gets you some tech-support when things go wrong so you don't feel alone.
Hopefully when your mighty business grows you will stay and grow with us too.
Initial Growth
Initial Growth
The next step in your tech journey. Let's get your tech really working for you.
We further strengthen your tech resilience and business continuity readiness
Importantly your investment in tech is now paying off and helping you move your business forward.
You feel you have your arms around the tech without needing to be an expert.
Tech feels like an asset and an ally - not a necessary evil.
We further strengthen your tech resilience and business continuity readiness
Importantly your investment in tech is now paying off and helping you move your business forward.
You feel you have your arms around the tech without needing to be an expert.
Tech feels like an asset and an ally - not a necessary evil.
Acceleration
Acceleration
Its time to turn your tech-assets into a superpower or a weapon
We help you leverage tech that is specific to your environment and industry, we help you selectively apply new tech to your business
We implement and support the tech you need to grow and pull away from your competitors
Tech is now helping you achieve your stretch goals without you needing hire or to be a IT expert.
We help you leverage tech that is specific to your environment and industry, we help you selectively apply new tech to your business
We implement and support the tech you need to grow and pull away from your competitors
Tech is now helping you achieve your stretch goals without you needing hire or to be a IT expert.
Are you secure?
Get
Checked!
Get
Checked!
Checked!
Free until Jan 2026​​
Quick Healthcheck
Quick Healthcheck
Sick of hearing you should be "Cyber Secure" but having no way to know?
If you run a small business and have no IT resources to keep you safe online then this quick check is for you.
Our app will check your computer settings and email you a simple red-light/green-light report letting you know if you have the basics set up right on your computer.
And, until Jan '26 it is completely free!
If you run a small business and have no IT resources to keep you safe online then this quick check is for you.
Our app will check your computer settings and email you a simple red-light/green-light report letting you know if you have the basics set up right on your computer.
And, until Jan '26 it is completely free!
One-off Setup Service
Get
Setup!
Get
Setup!
Setup!
Per-computer $249​​
Setup Service
Setup Service
Get the most out of what you already have.
Be secure, perform well and feel safe that everything is working as it should be.
We do this remotely and quickly and let you know how things are configured.
Its a low one off payment and you are not locked in for any ongoing charges.​​​​​​​
Be secure, perform well and feel safe that everything is working as it should be.
We do this remotely and quickly and let you know how things are configured.
Its a low one off payment and you are not locked in for any ongoing charges.​​​​​​​
Stabilisation - Security and Backups
Foundation
​​​​​​​Plan
Foundation
​​​​​​​Plan
​​​​​​​Plan
Per-computer ($99/month)
Inital setup $249/computer
No minimum contractual comitmment
Inital setup $249/computer
No minimum contractual comitmment
Starter Option
Starter Option
Support options for SME that have never had an MSP (micro-businesses, solopreneurs or tradespeople) are hard to come by.
We offer a foundation plan that stabilises and secures your platforms, ensures backups are being done, and gets you some tech-support when things go wrong so you don't feel alone.
Hopefully when your mighty business grows you will stay and grow with us too.​​​​​​​
We offer a foundation plan that stabilises and secures your platforms, ensures backups are being done, and gets you some tech-support when things go wrong so you don't feel alone.
Hopefully when your mighty business grows you will stay and grow with us too.​​​​​​​
Growth, Strength and Resilience
Build
Plan
Build
Plan
Plan
Per-computer ($100-$150/month)
initial setup $200/computer
initial setup $200/computer
Initial Growth
Initial Growth
The next step in your tech journey. Let's get your tech really working for you.
We further strengthen your tech resilience and business continuity readiness
Importantly your investment in tech is now paying off and helping you move your business forward.
You feel you have your arms around the tech without needing to be an expert.
Tech feels like an asset and an ally - not a necessary evil.​​​​​​​
We further strengthen your tech resilience and business continuity readiness
Importantly your investment in tech is now paying off and helping you move your business forward.
You feel you have your arms around the tech without needing to be an expert.
Tech feels like an asset and an ally - not a necessary evil.​​​​​​​
Accelerated Growth
Scale
Plan
Scale
Plan
Plan
Per-computer ($150-$200/month)
Initial setup $150/computer)
Initial setup $150/computer)
Acceleration
Acceleration
Its time to turn your tech-assets into a superpower or a weapon
We help you leverage tech that is specific to your environment and industry, we help you selectively apply new tech to your business
We implement and support the tech you need to grow and pull away from your competitors
Tech is now helping you achieve your stretch goals without you needing hire or to be a IT expert.​​​​​​​
We help you leverage tech that is specific to your environment and industry, we help you selectively apply new tech to your business
We implement and support the tech you need to grow and pull away from your competitors
Tech is now helping you achieve your stretch goals without you needing hire or to be a IT expert.​​​​​​​
PLAN DETAILS
Advice, Requests & Issue Resolution
Why this is important
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Remote access and support
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Phone Support - office hours
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Performance Reviews
We host a zoom/teams meeting to discuss performance, availability and issues as well as any upcoming goals, projects or milestones/events
Available at an additional charge if required
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(Included when more than 10 computers are under management)
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(Included when more than 10 computers are under management)
End User Availability & Performance Monitoring
Why this is important
Local Network Performance Measurement:
Measure of your staff's network connect-ability to key internet locations
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check
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Internet Performance Measurement:
Measure your end-users' local network and internet availability, throughput (speed) and quality
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check
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Computer Performance Measurement
Measure your end-users' computer performance and capacity
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check
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Key Application Performance Measurement
For each application we supply to you, we will provide availability and performance monitoring
Available if required
Available if required
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Issue, Availability and Performance Reporting
We provide a periodical report covering availability, performance and any issues raised
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End User Backups
Why this is important
Backup creation advise and verification
Initial advice and initial verification that backups of end-user computers are in place using simple cloud storage
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Ensure that some form of backups are in place for critical user data on the computer.
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Managed Backup Service
Managed Backup Service
Setup, monitoring and periodical restoration-testing of end-user backup regime
Setup, monitoring and periodical restoration-testing of end-user backup regime
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Disaster Recovery Service
Creation and periodical verification of full disaster recovery plan and solution for end-users
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Security
Why this is important
Endpoint Protection Verification:
Ongoing assurance that out of the box antivirus is running on all end-user computers and automatic updates are enabled
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Check that an antivirus solution is installed, is getting updates and actually works
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Enhanced Endpoint Protection & Verification
Endpoint Security Detection and Management solution deployed and managed
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Endpoint Software Updates & Verification
Assurance that all end-user computers' operating systems are patched & up to date
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Check that OS updates are enabled and are applied automatically. Check that there are no outstanding updates due.
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check
check
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Firewall
Check firewalls are running
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Assurance that all end-user computers are running a suitably configured firewall.
check
check
check
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Password Management
Confidence that passwords are stored securely, not lost and written on sticky notes. A simple way to add and remove access when new team members join or old ones leave.
check
check
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Multi Factor Authentication
Secure your apps and your data from brute force and AI assisted attacks.as demanded by the certification bodies
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check
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Certification
Achieve compliance with a security standard for peace of mind and so you can bid for business that demands such standards.
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SMB1001 - Bronze
Available at an additional charge if required.
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SMB1001 - Silver​​​​​​​
Higher levels available at an additional charge if required.
Higher levels available at an additional charge if required.
SMB1001 - Gold​​​​​​​
SMB1001 - Platinum​​​​​​​
SMB1001 - Diamond​​​​​​​
Office Applications
(either M365 or Google - not both😉)
Email:
DNS and email provided under Google, M365 or standalone DNS and servers
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check
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Desktop Apps - M365:
Microsoft 365 Business Basic​​​​​​​
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Microsoft 365 Business Premium​​​​​​​
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Microsoft 365 Business Standard​​​​​​​
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Desktop Apps - Google:
Google Business Starter​​​​​​​
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Google Business Standard​​​​​​​
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Microsoft Business Plus​​​​​​​
Other Applications
Contact us for quotation
Marketing Automation:
Marketing automation solutions from simple email through to full content marketing automation
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AI, Chat, Assistants, and Agents:
Get the most out of the savings and innovations with no-nonsense AI adoption and rollout services
Infrastructure
Contact us for quotation
Networking:
Local networking/Wi-Fi access points
VPN creation and monitoring
Full monitoring and management of networking
Work-from-home network connections (from NBN partners and Starlink)
VPN creation and monitoring
Full monitoring and management of networking
Work-from-home network connections (from NBN partners and Starlink)
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Website:
Creation and ongoing updates to website
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Cloud Services:
Azure, Google and AWS services
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POS:
Point of sale tech/solutions for retailers
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Laptop and Desktop Logistics:
Add hardware support, repair, sparing and logistics and have us look after your platforms from the ground up
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Mobile Device Management:
Add your end-users' mobiles and tablets to the devices under management and support
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Advice, Requests & Issue Resolution
Email Support
Remote access and support
Phone Support - Office Hours Included - initiated online*
- On site support Available if required*
- Performance Reviews - We host a zoom/teams meeting to discuss performance, availability and issues as well as any upcoming goals, projects or milestones/events. Available at an additional charge if required​​​​​​​
arrow_drop_down_circle
Divider Text
End User Backups
Backup creation advise and verification
Initial advice and initial verification that backups of end-user computers are in place using simple cloud storage.​​​​​​​​​​​​​​
Initial advice and initial verification that backups of end-user computers are in place using simple cloud storage.​​​​​​​​​​​​​​
arrow_drop_down_circle
Divider Text
Security
Endpoint Protection Verification:
Ongoing assurance that out of the box antivirus is running on all end-user computers and automatic updates are enabled
Ongoing assurance that out of the box antivirus is running on all end-user computers and automatic updates are enabled
Endpoint Software Updates & Verification
Assurance that all end-user computers' operating systems are patched & up to date
Assurance that all end-user computers' operating systems are patched & up to date
Firewall
Check firewalls are running
Check firewalls are running
Certification
Achieve compliance with a security standard for peace of mind and so you can bid for business that demands such standards.
SMB1001 - Bronze: Available at an additional charge if required.
Achieve compliance with a security standard for peace of mind and so you can bid for business that demands such standards.
SMB1001 - Bronze: Available at an additional charge if required.
Includes everything in the Foundation Plan, plus all of the following:
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Advice, Requests & Issue Resolution
Phone Support - Office Hours Included for nominated IT contact*
- Phone support - extended hours ​​​​​​​​​​​​​​Available if required*
- On site support - Available if required*
Performance Reviews - We host a zoom/teams meeting to discuss performance, availability and issues as well as any upcoming goals, projects or milestones/events. Included when more than 10 computers are under management
arrow_drop_down_circle
Divider Text
End User Availability &
​​​​​​​Performance Monitoring
Local Network Performance Measurement:
Measure of your staff's network connect-ability to key internet locations
Measure of your staff's network connect-ability to key internet locations
Internet Performance Measurement:
Measure your end-users' local network and internet availability, throughput (speed) and quality
Measure your end-users' local network and internet availability, throughput (speed) and quality
Computer Performance Measurement
Measure your end-users' computer performance and capacity
Measure your end-users' computer performance and capacity
- Key Application Performance Measurement
For each application we supply to you, we will provide availability and performance monitoring ​​​​​​​Available if required*
Issue, Availability and Performance Reporting
We provide a periodical report covering availability, performance and any issues raised
We provide a periodical report covering availability, performance and any issues raised
arrow_drop_down_circle
Divider Text
End User Backups
Managed Backup Service
Setup, monitoring and periodical restoration-testing of end-user backup regime
Setup, monitoring and periodical restoration-testing of end-user backup regime
arrow_drop_down_circle
Divider Text
Security
Enhanced Endpoint Protection & Verification
Endpoint Security Detection and Management solution deployed and managed
Endpoint Security Detection and Management solution deployed and managed
Password Management
Confidence that passwords are stored securely, not lost and written on sticky notes. A simple way to add and remove access when new team members join or old ones leave.
Confidence that passwords are stored securely, not lost and written on sticky notes. A simple way to add and remove access when new team members join or old ones leave.
Multi Factor Authentication
Secure your apps and your data from brute force and AI assisted attacks.as demanded by the certification bodies
Secure your apps and your data from brute force and AI assisted attacks.as demanded by the certification bodies
Certification
Achieve compliance with a security standard for peace of mind and so you can bid for business that demands such standards.
SMB1001 - Bronze: Higher levels available at an additional charge if required.
Achieve compliance with a security standard for peace of mind and so you can bid for business that demands such standards.
SMB1001 - Bronze: Higher levels available at an additional charge if required.
arrow_drop_down_circle
Divider Text
Office Applications
(either M365 or Google - not both😉)
Email:
DNS and email provided under Google, M365 or standalone DNS and servers
DNS and email provided under Google, M365 or standalone DNS and servers
Desktop Apps - M365:
Microsoft 365 Business Basic​​​​​​​
Microsoft 365 Business Basic​​​​​​​
Desktop Apps - Google:
Google Business Starter​​​​​​​​​​​​​​
Google Business Starter​​​​​​​​​​​​​​
Includes everything in the Foundation and Build Plans, plus all of the following:
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Advice, Requests & Issue Resolution
On site support
arrow_drop_down_circle
Divider Text
End User Backups
Disaster Recovery Service
Creation and periodical verification of full disaster recovery plan and solution for end-users
Creation and periodical verification of full disaster recovery plan and solution for end-users
arrow_drop_down_circle
Divider Text
Office Applications
(either M365 or Google - not both😉)
Desktop Apps - M365:
Microsoft 365 Business Premium​​​​​​​
Microsoft 365 Business Premium​​​​​​​
Desktop Apps - Google:
Google Business Standard​​​​​​​
Google Business Standard​​​​​​​
- Marketing Automation:
Marketing automation solutions from simple email through to full content marketing automation​​​​​​​
- AI, Chat, Assistants, and Agents:
Get the most out of the savings and innovations with no-nonsense AI adoption and rollout services
arrow_drop_down_circle
Divider Text
- Networking:
- Local networking/Wi-Fi access points
- VPN creation and monitoring
- Full monitoring and management of networking
- Work-from-home network connections (from NBN partners and Starlink)
- Website:
Creation and ongoing updates to website
- Cloud Services:
Azure, Google and AWS services
- POS:
Point of sale tech/solutions for retailers
- Laptop and Desktop Logistics:
Add hardware support, repair, sparing and logistics and have us look after your platforms from the ground up
- Mobile Device Management:
Add your end-users' mobiles and tablets to the devices under management and support
Where to from here?
If you feel we can be of assistance then please reach out. Either through the contact us page or by requesting a quote using one of the buttons above.
If you are a solopreneur or sole trader needing our Solo Support Plan - you can jump ahead and
​​​​​​​press the signup button and then fill out your details. You could be getting support in less than an hour!
Conceived, designed and built on industry experience
TelcoSI are a trusted, privately held Sydney based services and software business. We have been around since 2001. We have always had a focus on IT, telecommunications and on service management.
Our bigger customers include Telstra, Optus, Vodafone, ANZ Bank, ASX. At the smaller end we have builders, lawyers and accounting firms, and many others large and small.
We enjoy what we do. We strive to work with people and businesses that share our optimism for what technology can do to enrich experiences.
We partner with many tech-firms including Apple, Microsoft, Elastic, Google, Dell, HP, AWS, Dropbox, KeeperSecurity and many others
