Enterprises

You are an enterprise or SME. You rely on your tech and care about the tech-experiences you deliver to your staff. Staff may be in the office but more likely they will work from the office, from home or even from shared and serviced offices.

They may have to share their internet connectivity with others in their home or remote office. You may provide them with a computer or they may use their own. Perhaps there is a VPN, perhaps they rely on SaaS platforms in the cloud. They may even use a contact centre in the cloud to deliver critical customer care services as a home based CSR.

No matter what their role or your technology approach, you care about their tech-experiences both for the purposes of staff retention but also to drive the best productivity from your valuable team.

We help you measure the performance of their tech-experiences - we do it securely and with absolutely no snooping, sniffing or spying. We do it at an affordable cost and rollout is simple.

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Basic Service: We provide a preconfigured agent installer for your end-users' Windows and Apple computers. Once installed, these agents are commanded to run a set of tests periodically. The results of these tests are available to you via a cloud based dashboard. This dashboard can be sliced, diced and filtered by location, end-user, time, test type, ISP and a wealth of other criteria. 

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Typical Engagement: We provide an agent installer for your users' Windows or Apple computers and setup a series of tests. These tests are based on a questionnaire you complete after your order is processed. It gives us more details on the important measures to you and your business as well as some targets to which you would like to test in your environment or out on the internet. We have defaults for most of these so you can start testing immediately and then refine things as you go. More details of these test types can be found in the comparison table below and in the optional extras section at the bottom of this page. The results of these tests are available to you via your cloud based dashboard. This dashboard can be sliced, diced and filtered by location, end-user, time, test type, ISP and a wealth of other criteria. The same questionnaire is used to capture some other details to allow us to setup your dashboard access and, if required, to organise your installed agents administratively in the dashboards by location, function or other criteria. Again, we have defaults to get you started quickly if you prefer.

Important: Security, Sniffing, Snooping and Stopping: It is important that you and your staff feel safe using our services:

  • We always stress that while testing we never look at any of your staff's private information on their computers. We cant see their usage or browsing history.
  • We can't see when they are using their computer, when they are working or what they are doing.
  • We never sniff at their network traffic - we don't write software that can do this - all of our tests synthesise their own traffic.
  • We cannot control or reconfigure their computer. We certainly cannot install any new programs on their computer.

There are other solutions from other companies that do all of these things but we don't and won't write software that can do any of them and don't work with employer's that want us to do that. It's just not our market or our 'thing'.

At any time you can uninstall our agents and services - you don't need us to do that for you - you are in control.

We do not share your, or your staff's, contact details with anyone outside of our company without your express permission.

Enterprise Service Options
Remote worker home-office, serviced office or hot-desking - we have you covered.

From a small business of 10 or less, up to a large enterprise of thousands of employees, we have services to help you understand and improve your staff's tech-experiences.
Up to 10
Agents
$9.9
Per-end-user
($99/month)
Up to 100
Agents
$7.49
Per-end-user
($749/month)
Up to 1000
Agents
$4.99
Per-end-user
($4999/month)

UI Access

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Computer Measures

CPU, Memory, Disk Capacity, Disk Speed [More]
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Network Measures
Loss, Latency, DNS [More]
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Application Go/No-Go
Video Conference,  Website Performance
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Network Uptime
Measure of your staff's network connect-ability to key internet locations [Here]
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Network Thruput
Off-peak measure of your network throughput (speed) to the throughput of your staff's internet connection [More]
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Offline Tests
Basic network tests will keep running while staff's network is down to help narrow down the point of failure [More]
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Optional Extras: We strongly recommend that your initial deployment focus in the basic service. This service is easy to deploy and quick to get operational value from. When it is bedded in and and the resultant information is well understood we can explore the addition of optional extras including

Test and Visualisations

  • Time/Timezone Accuracy
  • HTTP
  • Voice MOS
  • POP/SMTP email
  • WebServices
  • Dropbox & AWS Storage
  • Process count and instance
  • TCP connect times and open ports


Features and Functionality

  • Custom Tests
  • Linux based agents
  • RPi based agents
  • Reference Agents
  • Additional GUI Logins
  • Troubleshooting on demand
  • AtHome/OnVPN beacons
  • Upgrade agent numbers in 10, 100, 1000 or 5000 blocks

Integrations & Informaton

  • PDF Reporting
  • Self Service Testing
  • Thresholds and Alerts
  • Custom Visualisations
  • Custom Dashboards
  • SNOW & JIRA Self Service
  • Self Demarcation Integrations


Watch an overview
See what Digital-Experience Management is and where TelcoSI's proxyNM sits in that space?
This video lasts around 10 minutes and comprises a whiteboard overview of Digital-Experience Management and of TelcoSI's proxyNM

TelcoSI are a trusted, privately held Sydney based software business. We have been around since 2001. We have always had a focus on telecommunications and on service management.

Our customers include Telstra, Optus, Vodafone, ANZ Bank, ASX and many others large and small.

We enjoy what we do. We strive to work with people and businesses that share our optimism for what technology can do to enrich experiences. 

Copyright 2001- TelcoSI.
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